Family Planning Patient Coordinator Hybrid model

Payment Model: Hourly

Benefits Eligible: Yes

Job Travel Opportunity: No

Desired Provider Competency:

Date Posted: October 22, 2026

Other Notes:

For the complete job description and an introduction please contact: Mfrank@nationalabortionfederation.org

Title: Family Planning Patient Coordinator
Department: OB/GYN
Reports to: Family Planning Program Manager
Compensation: $22 to $26 per hour, depending on relevant experience and skills
Time Commitment: Full-time, 37.5 hours/week hybrid

Job Summary: The Patient Coordinator helps to ensure timely, compassionate care for patients seeking abortions, miscarriage management, birth control, and other family planning services. The primary responsibilities of this role include triaging the Family Planning Mobile Line, performing initial patient intake, options counseling, scheduling appointments, coordinating surgical procedures, patient education and informed consent. The Coordinator works closely with the Family Planning Program Manager to reduce barriers for patients; streamline referrals; and provide sensitive, patient-centered support
Key Responsibilities:
Patient Care
Scheduling and Coordination
Administrative

Minimum Job Requirements:
Education: Some college required; Bachelor’s Degree preferred.
Experience/Qualifications:
 Experience working in abortion care provision or with people seeking abortions strongly preferred
 Current doula certification preferred
 Experience with practice management systems and electronic medical records
 Demonstrated commitment to reproductive justice and expanding options in WNY
 Has an appreciation of how racial injustice intersects with reproductive justice
 Queer-positive
 Ability to work independently while maintaining open and effective team communication
 Ability to prioritize efficiently
 Highly organized and exceptional attention to detail
 Commitment and sensitivity to confidentiality
 Has personal cell phone that can be used with Hover Mobile Application to receive incoming family planning calls; a laptop will be provided.

Benefits:
 The Family Planning Patient Coordinator will be provided a cell phone stipend of $50/month
 403(b) retirement plan with employer matching
 Medical, dental, vision, life, and disability insurance
 Paid time off